At Tay Gadgets, customer satisfaction is our top priority. We take great care in ensuring the quality of our products. If you are not fully satisfied with your purchase, please review our Returns & Refund Policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
The item you received is damaged, defective, or incorrect.
You contact us within 48 hours of receiving the item.
The item must be unused, in its original condition, and returned with all original packaging, tags, and accessories.
2. Items Not Eligible for Return
We do not accept returns for:
Items damaged due to misuse, neglect, or accidents.
Items returned without prior authorization.
Products that are not in their original condition or missing parts.
3. Return Process
To initiate a return:
Email us at [email protected] within 48 hours of delivery.
Provide your order number, a brief explanation of the issue, and clear photos of the product and packaging.
Wait for our response with instructions. If approved, we will arrange for the product to be picked up or ask you to ship it to our return address.
4. Refunds
Since we operate on a Cash on Delivery basis:
We do not offer monetary refunds.
If your return is approved, we will either:
Send you a replacement product
5. Damaged or Incorrect Products
If you receive a damaged or incorrect item, please:
Take photos of the product, packaging, and shipping label.
Contact us at [email protected] within 48 hours of receipt.
We will verify and arrange for a replacement at no extra cost.
6. Cancellations
As we only offer Cash on Delivery, orders can be canceled before shipment by emailing [email protected]. Once the item is out for delivery, cancellations will not be accepted.
7. Contact Us
For any return-related questions or to initiate a return, please contact:
Tay Gadgets
Email: [email protected]